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Answers to the most frequently asked questions

Attention to retail customers, we have prepared answers to the most frequently asked questions:

How to place and order

  • To add items to the cart press the “Add to cart” icon. The number of the ordered items and the total value is displayed in the "Cart" (the upper right corner of the web page).
  • Upon completion of adding in the items, click the button "Checkout". This button is located in the upper right corner of the web page.
  • Next, select the desired items and enter all the necessary data. Your e-mail will be required.
  • After the order is placed you will receive an e-mail message from the "Donskoy Textile" factory.
  • Once the parcel has been shipped to your mailing address you will be informed about the detail of the shipment, including the number of the shipped items. To track shipping online:
    • https:// www.17track.net/

How to clean the basket or to remove the accidentally ordered goods

  • If you want to remove any goods from the "Cart", you should left-click the “Checkout” button.
  • In the opened window you can delete the unwanted items, change the quantity, as well as complete the order.

Delivery of the Orders

  • Shipping Worldwide: Air mail.

The delivery is executed to the post office you have specified in the your application.

How do I know the cost of the order delivery?

We will inform you of the total cost at checkout.
When ordering more than one item, you save on shipping.

How quickly the order is processed

We usually ship within 3-5 business days of receiving cleared payment.

Methods of payment for the goods

Payment by credit card. You can pay with your credit card when ordering from our online store. When you pay by credit card enter your card details is happening in the electronic payment system of Tinkoff Bank JSC., which was certified in the payment systems Visa, MasterCard, Apple Pay, Google Pay. That is why your data is fully protected and no one can use them, including our online store.

IMPORTANT: can be paid with different currencies - DOLLARS, EUROS, other currencies. In this case conversion into rubles is made by Your Bank that issued your card.

If you haven’t found the answer to your questions, do not hesitate to write to us:

We try to place the answers to the usual questions asked by our customers. Correspond with us, as we are constantly updating the site based on the feedback from our clients.

You can see the feedback form in the low right corner of your web page. You can send your email to us with any pertaining question and / or comment and we will do our best to satisfy your most detailed inquiry.

Return policy

We appreciate on-line shopping is different from mall shopping, so we always offer a complete money back guarantee.

Item must be:

  • returned to us within 14 days from receiving the item;
  • Item must be returned in new condition;
  • Item must be properly packaged.

Buyer pays return shipping.

Once we recieve the item in new condition, we will issue a refund.

Payment receiver

Individual entrepreneur Kashirina Yuliya Aleksandrovna

INN 614312516802
OGRNIP 317619600097703

Bank details

MOSCOW BRANCH of JSC CB "MODULBANK"
Correspondent account 30101810645250000092
BIC 044525092
Settlement account 40802810570310001067

Address

346720, Russia, Rostov region, Aksai, ul. Vartanova, 5 "B"

 

With love and respect,
The “Donskoy Textile” factory team